Helping passengers plan their next ride

A website for Sovereign Medical that connects Portland-area coverage, transportation services, and fare estimates with its existing ride-request system.

Sovereign Medical website homepage
Sovereign Medical: Pricing
Client
Sovereign Medical
Industry
NEMT
Scope
Medical Transportation Website
Platform
AstroJS

ABOUT THE PROJECT

The information passengers need before booking

Sovereign Medical needed a website that explained more of its transportation business and connected that information to a ride request. We rebuilt the site in Astro around the questions passengers and families need answered: where the company operates, what transportation it offers, what a trip might cost, and how to arrange it. The work brought service descriptions, Portland-area coverage, pricing, FAQs, and scheduling into one site.

OUR APPROACH

Our approach to this project

Help passengers check coverage before requesting a ride

We created a service-area overview and dedicated Portland metro and county pages, connected to service information and ride-request links. Visitors can check geographic coverage before moving into the scheduling process.

Explain the steps from estimate to confirmed ride

We paired rate information with a fare calculator and embedded Sovereign’s existing RouteGenie request form on a dedicated page. The surrounding copy explains that the estimate is preliminary and that Sovereign confirms the details and price before a ride is confirmed after the call and payment.

EXPLORE THE WEBSITE

From coverage questions to a ride request

Sovereign Medical: Coverage

Coverage

Make the coverage area visible

The site includes a service-area overview and pages for Portland metro, Multnomah County, Washington County, and Clackamas County. Those pages give visitors a way to check geographic coverage rather than relying on the office location alone.

Visit page (opens in a new tab)
Sovereign Medical: Fare estimates

Fare estimates

Let visitors explore an estimated fare

The pricing page combines rate information with a calculator that uses estimated mileage and additional services. It states that Sovereign confirms the final price when reviewing the ride request. The calculator supports planning without treating a preliminary estimate as a final quote.

Visit page (opens in a new tab)
Sovereign Medical: Ride requests

Ride requests

Use Sovereign’s existing request system

We embedded the RouteGenie request form on a dedicated scheduling page. The surrounding content explains what happens after submission: Sovereign calls to confirm the details, and the ride is confirmed after the call and payment. The website adds context around that existing process.

Visit page (opens in a new tab)
Sovereign Medical desktop websiteSovereign Medical website shown on a mobile screen

THE WORK BEHIND THE WEBSITE

Keeping service information within reach

Explain services and common questions

Service and FAQ pages give passengers and families more context before the first call. The service descriptions sit alongside pricing and scheduling links, so a visitor can move from learning about transportation options to the practical details of arranging a trip.

Keep information usable across screen sizes

Responsive layouts carry the service information, pricing, coverage, and contact options across desktop and mobile. The site also includes company background and contact pages for visitors who want to learn more or speak with the team before completing a request.

Services delivered

  • Astro website redesign
  • Service content and FAQs
  • Portland-area coverage pages
  • Fare calculator development
  • RouteGenie ride-request integration
  • Responsive page layouts

YOUR NEXT STEP

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