Question 1

What's the difference between WordPress hosting and support?

Accepted Answer

WordPress hosting provides the infrastructure your site runs on - servers, caching, CDN, backups, and monitoring. It keeps your site online, fast, and secure at the server level. WordPress support handles everything at the application level - troubleshooting issues, making updates, fixing bugs, removing malware, optimizing performance, and managing plugins/themes. Think of hosting as the foundation and support as ongoing maintenance. Most businesses need both for comprehensive WordPress management.

Question 2

Do I need both hosting and support services?

Accepted Answer

It depends on your needs and technical ability. If you're comfortable managing WordPress yourself (updates, troubleshooting, optimization), you only need hosting. If you want hands-off WordPress management or lack technical expertise, our hourly support is there when you need it, billed only for time used. Clients who anticipate steady ongoing work can commit to 5+ hours per month for a discounted rate.

Question 3

Can you migrate my existing WordPress site?

Accepted Answer

Yes! Every WordPress hosting plan includes free migration using our comprehensive 11-step process. We handle the entire migration with minimal downtime - typically 1-2 hours for e-commerce sites and virtually no downtime for information sites. We clone your WordPress site (files, database, themes, plugins), test thoroughly, update DNS, configure SSL, and verify everything works perfectly. The migration is completely free and we schedule it at your convenience. Most migrations are completed within 1-2 business days.

Question 4

What if my WordPress site has been hacked?

Accepted Answer

We specialize in WordPress malware removal and security recovery. Our process includes: complete site scan to identify all malicious code, manual removal of malware and backdoors, vulnerability patching, security hardening implementation, and Google blacklist removal if needed. Unlike automated tools that miss hidden threats, our manual approach ensures complete cleanup. Support clients get priority emergency response for hacked sites. We also implement preventive security measures so it doesn't happen again. Learn more at our WordPress hacked page.

Question 5

How quickly can you respond to WordPress emergencies?

Accepted Answer

We respond very quickly to WordPress emergencies. Support contract clients get priority response to urgent issues during business hours. Hosting-only clients receive support for critical infrastructure issues (site down, server problems) with rapid response. Hourly support clients get quick response during business hours. For 24/7 emergency support with custom SLA, we offer enterprise packages. WordPress downtime can be costly for businesses, so fast response is critical to minimizing impact and protecting your revenue.

Question 6

Can you help with WooCommerce sites?

Accepted Answer

Yes! WooCommerce sites require our Enterprise hosting option, which includes both support and hosting on a WooCommerce-rated server starting at $300/month. Our Enterprise hosting is optimized for WooCommerce with the performance and security online stores require. We handle WooCommerce troubleshooting including checkout issues, payment gateway problems, inventory management, shipping calculations, and performance optimization. E-commerce sites need fast response times because downtime directly impacts revenue - we prioritize WooCommerce issues with customized hosting plans featuring enhanced security and performance.

Question 7

What happens if I want to cancel?

Accepted Answer

There are no long-term contracts or cancellation fees. WordPress hosting is month-to-month and can be cancelled with 30 days notice. Support contracts are also month-to-month with no commitment required. We believe in earning your business every month with excellent service, not locking you into contracts. If you're not satisfied, you can cancel anytime. We also offer a 30-day money-back guarantee on new hosting plans if you're not completely happy with the service.

Question 8

Do you offer custom WordPress development?

Accepted Answer

Yes! Beyond hosting and support, we provide custom WordPress development for plugins, themes, integrations, and complex functionality. Our development services include custom plugin development, theme customization, API integrations, WooCommerce customization, membership sites, and more. Development work can be added to support contracts (using monthly included hours) or billed separately. We also build completely custom WordPress sites from scratch. Contact us to discuss your specific WordPress development needs.

Question 9

How much does custom WordPress development cost?

Accepted Answer

WordPress development is billed at $250/hour with project estimates provided upfront based on scope. Simple customizations might be 2-5 hours, custom plugin development typically runs 10-40 hours, and full custom theme development ranges from 40-80 hours. Complex integrations and enterprise projects are quoted based on requirements. We provide detailed estimates before starting work so there are no surprises. All development includes testing, documentation, and post-launch support.

Question 10

Can you fix WordPress sites you didn't build?

Accepted Answer

Absolutely. We regularly work on WordPress sites built by other developers, agencies, or DIY builders. We're experienced at debugging unfamiliar code, cleaning up poorly built sites, and fixing problems left behind by previous developers. Whether your original developer disappeared, made mistakes, or you outgrew their capabilities, we can step in and get your WordPress site back on track. We've rescued hundreds of WordPress sites from various situations.

Question 11

Will my WordPress site experience downtime during migration?

Accepted Answer

Downtime is minimal with our Cloudways migration process. For information-only websites, you typically won't experience noticeable downtime. For e-commerce or frequently updated sites, we enable maintenance mode for approximately 1-2 hours and schedule the migration at your most convenient time at no extra charge. Our comprehensive 11-step process includes thorough testing before and after the migration to ensure everything works perfectly. We handle all technical aspects so your WordPress site transitions smoothly.

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