Technical Expertise, Invisible Online
Aspen Technical Services had a common problem for many skilled service providers: exceptional technical expertise but minimal online visibility. Despite providing top-tier IT services to businesses in Klamath Falls for over five years, they were struggling to grow their client base through digital channels.
Invisible to Local Searches
Despite their physical presence in Klamath Falls, Aspen Technical Services wasn't appearing in local searches for IT providers—missing crucial opportunities to capture businesses seeking technical support.
Complex Services, Unclear Communication
Their previous website used highly technical language that confused potential customers who weren't IT professionals themselves—creating a barrier between their services and the business owners who needed them.
Poor Mobile Experience
Their existing site was difficult to navigate on mobile devices—problematic when many business owners research services on smartphones while managing their businesses.
Lack of Trust Signals
Without case studies, testimonials, or clear service guarantees, potential customers had little reason to trust them over competitors with more established online presences.
Lead Generation Bottlenecks
The site lacked clear conversion paths and contact options, making it unnecessarily difficult for interested businesses to request services or consultations.
Aspen Technical Services needed a comprehensive digital transformation that would make their technical expertise accessible to non-technical business owners, improve their local search visibility, and create clear pathways for new customers to engage with their services.